SHIPPING POLICY
Last Updated: 30 September 2026
At Sansaar Vaidya, we aim to process and deliver your orders as smoothly as possible. This Shipping Policy explains how orders are processed, dispatched, tracked and delivered.
1. ORDER PROCESSING
Orders are processed after successful order confirmation and payment verification, where applicable.
Processing time may vary depending on product availability, order volume, verification requirements and other operational factors.
Orders placed on weekends, public holidays or during periods of unusually high demand may require additional processing time.
2. SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate delivery address, including:
• Full name
• House/building number
• Street/locality
• City
• State
• PIN code
• Valid mobile number
Please carefully review your delivery information before completing your order.
Sansaar Vaidya may not be responsible for delivery issues caused by an incorrect, incomplete or outdated address provided by the customer.
3. SHIPPING PARTNERS
Orders may be delivered through third-party courier and postal service providers depending on the destination, availability and operational requirements.
The delivery partner may vary from one order to another.
4. DELIVERY TIME
Estimated delivery time may vary depending on the delivery destination, courier availability and other operational factors.
Delivery may take longer in certain locations or during circumstances such as:
• Public holidays
• Severe weather
• Natural events
• Transportation disruptions
• Courier delays
• Incorrect or incomplete address information
• Remote delivery locations
• High-volume sale periods
• Government or regulatory restrictions
• Other circumstances beyond our reasonable control
Any delivery estimate provided on the website is an estimate and should not be considered a guaranteed delivery date.
5. ORDER TRACKING
Where tracking information is available, customers can track their shipment through the "Track Your Order" section of our website.
Depending on the courier, tracking information may take some time to appear after the shipment has been dispatched.
Tracking information is provided through the relevant delivery partner and may be updated periodically.
6. DELAYED SHIPMENTS
If your shipment is delayed beyond the expected delivery period, please contact us with your order number and registered mobile number.
We may review the shipment status with the relevant courier partner and provide the available information.
Some delivery delays may occur due to circumstances outside our direct control.
7. FAILED DELIVERY
A delivery may be unsuccessful because of:
• Incorrect address or PIN code
• Customer unavailable at the delivery address
• Incorrect or unreachable phone number
• Repeated delivery attempts
• Refusal to accept the shipment
• Local delivery restrictions
• Other courier-related circumstances
If a shipment is returned to us because delivery could not be completed, please contact our support team regarding the available options.
Additional shipping charges may apply where a shipment needs to be resent because of incorrect information provided by the customer.
8. RETURN TO ORIGIN (RTO)
If a shipment is returned to Sansaar Vaidya by the courier, we will review the order and shipment status.
Depending on the circumstances, we may contact the customer regarding:
• Re-dispatch of the order
• Address confirmation
• Additional delivery arrangements
• Cancellation or refund, where applicable
Any refund will be handled according to our Cancellation & Refund Policy.
9. DAMAGED SHIPMENTS
If your package appears damaged at the time of delivery, please document the condition of the package and contact us as soon as possible.
Where appropriate, we may request photographs or videos of:
• Outer packaging
• Shipping label
• Product packaging
• Damaged product
The matter will be reviewed and an appropriate resolution will be determined according to our Cancellation & Refund Policy.
10. MISSING OR INCORRECT ITEMS
If you receive an item that is missing, incorrect or different from what you ordered, please contact us with your order details.
We may request photographs or other information necessary to verify the issue.
After verification, an appropriate resolution may include replacement, return or refund, depending on the circumstances and product availability.
11. SHIPPING CHARGES
Applicable shipping charges, if any, will be displayed during the checkout process before the order is completed.
Shipping charges may vary depending on the destination, order characteristics and applicable delivery arrangements.
12. DELIVERY TO REMOTE AREAS
Some remote or difficult-to-service locations may require additional delivery time.
Courier availability and delivery options may vary by PIN code.
If a particular location cannot be serviced by the available delivery partners, we may contact the customer regarding the available options.
13. CHANGES TO DELIVERY INFORMATION
If you need to change your delivery address after placing an order, contact us as soon as possible.
Address changes may only be possible before the order is dispatched.
Once the order has been handed over to the courier, we may not be able to change the delivery address.
14. DELIVERY CONFIRMATION
A shipment may be considered delivered when the applicable courier or postal service records the shipment as delivered.
If you believe an order has been incorrectly marked as delivered, contact us with your order number so that we can review the available shipment information.
15. THIRD-PARTY COURIER SERVICES
Once an order has been handed over to the delivery partner, transportation and delivery are partly managed by the respective courier or postal service.
Courier operating procedures, delivery routes, tracking updates and estimated delivery times may change without notice.
Sansaar Vaidya will make reasonable efforts to assist customers with shipment-related queries but cannot control the independent operations of third-party delivery providers.
16. SHIPPING POLICY UPDATES
We may update this Shipping Policy from time to time to reflect changes in our delivery arrangements, courier services, business practices or applicable requirements.
The updated version will be published on this page with a revised "Last Updated" date.
17. CONTACT US
For shipping and delivery-related queries, please contact us:
Sansaar Vaidya Ayurvedic Centre
Ludhiana, Punjab, India
Email: sansaarvaidya@gmail.com
Phone: +91 7973419058
Business Hours: Monday - Sunday, 9:00 AM - 7:00 PM