At Sansaar Vaidya, we aim to provide a smooth and transparent ordering experience. This Cancellation & Refund Policy explains when an order may be cancelled, when a return or refund may be considered, and how eligible refunds are processed.
By placing an order through our website, you agree to the terms described below.
1. ORDER CANCELLATION
Customers may request cancellation of an order before the order has been dispatched.
To request a cancellation, please contact us as soon as possible using the contact details provided below.
Once an order has been dispatched or handed over to the delivery partner, cancellation may no longer be possible.
If an order cannot be cancelled because it has already been dispatched, you may contact us regarding the applicable return or delivery-related options.
2. CANCELLATION BY SANSAAR VAIDYA
Sansaar Vaidya may cancel an order in circumstances including:
• The requested product is unavailable.
• There is an error in product pricing or product information.
• The order contains incorrect or incomplete information that prevents fulfilment.
• The transaction appears to be unauthorized or potentially fraudulent.
• Delivery to the provided address cannot reasonably be completed.
• Circumstances beyond our reasonable control prevent fulfilment.
If an order is cancelled after a successful prepaid payment, any eligible refund will be processed through the applicable payment method.
3. RETURN ELIGIBILITY
Returns may be considered where the product received is:
• Damaged during delivery.
• Incorrect or different from the product ordered.
• Missing from the delivered order.
• Defective or otherwise affected by a fulfilment-related issue.
Customers should contact us promptly after receiving the order and provide relevant details so that the issue can be reviewed.
4. DAMAGED OR INCORRECT PRODUCTS
If you receive a damaged, incorrect or incomplete order, please contact us with:
• Order number.
• Customer name.
• Registered mobile number.
• Description of the issue.
• Clear photographs or videos of the product and packaging, where applicable.
We may request additional information or evidence to verify the issue.
After review, we may provide an appropriate resolution, which may include replacement, return or refund, depending on the circumstances and product availability.
5. PRODUCTS THAT CANNOT BE RETURNED
For hygiene, safety and product-integrity reasons, opened, used or tampered-with wellness products may generally not be eligible for return unless the issue relates to damage, incorrect fulfilment or another qualifying problem.
Products returned without prior approval may not be accepted.
6. RETURN CONDITIONS
Where a return is approved, the product should generally be returned in its original condition and packaging, along with applicable accessories, labels or other items supplied with the order.
A return may be rejected where the product has been used, damaged after delivery, tampered with or altered by the customer, except where the issue itself resulted from an eligible product or fulfilment problem.
7. REFUNDS FOR PREPAID ORDERS
If an eligible refund is approved for an order that was paid online in advance, the refund will generally be processed through the applicable original payment method or payment service provider.
The time taken for the refund to appear in the customer's account may depend on the payment gateway, bank or financial institution.
8. CASH ON DELIVERY ORDERS
For Cash on Delivery (COD) orders, no online payment is collected at the time of placing the order.
Where a refund is approved for a COD transaction, we may request appropriate bank account or other payment details required to process the refund.
Customers are responsible for providing accurate refund information.
9. SHIPPING AND DELIVERY ISSUES
If an order is delayed, returned by the courier, marked undelivered or otherwise affected during transportation, please contact us with your order details.
We will review the shipment status and coordinate with the relevant delivery partner where necessary.
Delivery timelines may be affected by courier operations, weather conditions, public holidays, incorrect addresses, customer availability and other circumstances beyond our direct control.
10. RETURN SHIPPING
Where the issue is caused by an incorrect product, damaged product or another fulfilment-related error attributable to Sansaar Vaidya, we will review the appropriate return or replacement arrangement.
Where a return is requested for reasons not covered by this policy, return shipping arrangements may differ.
Return instructions will be provided after the request has been reviewed and approved.
11. REFUND PROCESSING
Once an approved return or refund request has been reviewed and accepted, the applicable refund will be initiated.
The actual time for the refunded amount to reach the customer's account may vary depending on:
• Payment method.
• Payment gateway.
• Bank or financial institution.
• Processing requirements.
• Weekends or public holidays.
Sansaar Vaidya cannot guarantee the exact time taken by a third-party payment provider or bank to complete the refund.
12. NON-REFUNDABLE SITUATIONS
A refund may not be available where:
• The product has been used or tampered with, except where the product itself is defective or the issue is attributable to fulfilment.
• The customer provides incorrect or incomplete information that causes the issue.
• The product is damaged after delivery due to misuse, improper storage or handling.
• The return does not meet the applicable eligibility requirements.
• The customer refuses delivery without a qualifying reason and the applicable circumstances do not otherwise entitle the customer to a refund.
Nothing in this section limits any rights available to customers under applicable law.
13. ORDER INFORMATION
Please keep your order confirmation, order number and registered contact details available when contacting us regarding a cancellation, return or refund.
Providing complete order information helps us review requests efficiently.
14. HOW TO REQUEST A CANCELLATION, RETURN OR REFUND
To request a cancellation, return or refund, contact us using the details below.
Please include:
• Order number.
• Name used for the order.
• Registered mobile number.
• Reason for the request.
• Relevant photographs or supporting information, where applicable.
Each request will be reviewed based on the circumstances and the terms of this policy.
15. CHANGES TO THIS POLICY
We may update this Cancellation & Refund Policy from time to time to reflect changes in our business practices, services or applicable requirements.
The updated version will be published on this page with a revised "Last Updated" date.
16. CONTACT US
For cancellation, return or refund-related queries, please contact us:
Sansaar Vaidya Ayurvedic Centre
Ludhiana, Punjab, India
Email: sansaarvaidya@gmail.com
Phone: +91 7973419058