Your privacy is important to us. This Privacy Policy explains how Sansaar Vaidya (“Sansaar Vaidya”, “we”, “us” or “our”) collects, uses, protects and shares information when you visit our website, purchase our products, contact us or request a consultation through our website.
By accessing or using https://sansaarvaidya.com/ (“Website”), placing an order, submitting a form or requesting a consultation, you acknowledge that you have read and understood this Privacy Policy.
1. INFORMATION WE COLLECT
Depending on how you interact with our Website, we may collect the following information:
• Name
• Email address
• Phone or mobile number
• Billing and shipping address
• City, State and PIN code
• Order and purchase history
• Products purchased
• Payment and transaction-related information
• Age, where provided for consultation purposes
• Gender, where provided for consultation purposes
• Preferred language
• Consultation date and preferred time
• Reason for requesting a consultation
• Information that you voluntarily provide in messages, enquiries, feedback or reviews
2. CONSULTATION INFORMATION
If you use our consultation or appointment-booking service, we may collect information required to arrange and manage your consultation.
This may include your name, mobile number, email address, age, gender, preferred language, appointment details and the reason for seeking consultation.
Any wellness or health-related information you voluntarily provide through the consultation form is used for purposes connected with the requested consultation or related service.
We do not intend to make consultation information publicly available.
3. INFORMATION COLLECTED AUTOMATICALLY
When you visit our Website, certain technical information may be collected automatically, depending on the technologies and services used on the Website.
This may include:
• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Date and time of visits
• Website usage and interaction information
This information may be used to maintain website functionality, improve performance, understand website usage and protect the Website against unauthorized or fraudulent activity.
4. HOW WE USE YOUR INFORMATION
We may use the information we collect to:
• Process and fulfil your orders.
• Arrange and manage consultations and appointments.
• Provide customer support.
• Respond to enquiries and requests.
• Send order confirmations and shipping updates.
• Send appointment confirmations and related communications.
• Process payments through appropriate payment providers.
• Coordinate product delivery and shipping.
• Maintain order and customer records.
• Improve our Website, products and customer experience.
• Detect, investigate and prevent fraud, misuse or unauthorized activity.
• Maintain website security.
• Resolve complaints and disputes.
• Comply with applicable legal and regulatory requirements.
• Send promotional offers, updates or newsletters where permitted and where you have opted in or otherwise provided the required consent.
5. PAYMENT SECURITY
We do not intentionally store your complete payment card details.
Payments may be processed through trusted third-party payment providers or payment gateways.
Payment providers may collect and process payment information according to their own privacy policies and security practices.
We take reasonable measures to protect information handled through our Website, but no internet-based system can be guaranteed to be completely secure.
6. COOKIES
Our Website may use cookies and similar technologies to support website functionality and improve your browsing experience.
Cookies may be used to:
• Remember your preferences.
• Support shopping-cart and checkout functionality.
• Improve website performance.
• Analyze website traffic and usage.
• Understand how visitors interact with our Website.
• Support relevant website or marketing features where enabled.
You may disable or manage cookies through your browser settings. However, disabling certain cookies may affect some Website functionality.
7. HOW WE SHARE YOUR INFORMATION
We do not sell your personal information as a standalone product.
We may share information with trusted third parties where reasonably necessary to operate our business and provide requested services.
These may include:
• Payment service providers
• Shipping and delivery partners
• Website and technology service providers
• Customer support providers
• Consultation or appointment service providers
• Analytics and website-performance providers
• Communication or email service providers
• Security and fraud-prevention providers
Such third parties may receive only the information reasonably required to perform their relevant services.
8. LEGAL AND REGULATORY DISCLOSURES
We may disclose personal information where we reasonably believe that disclosure is necessary to:
• Comply with applicable law or legal requirements.
• Respond to lawful requests from government authorities.
• Protect the rights, property or safety of Sansaar Vaidya, our customers or others.
• Detect or prevent fraud or security incidents.
• Investigate misuse of our Website or services.
9. DATA SECURITY
We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration or disclosure.
Access to personal information is limited to persons or service providers who reasonably require such information for legitimate business or service-related purposes.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
You should also take reasonable precautions to protect your personal information, passwords and OTPs.
10. DATA RETENTION
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.
This may include retaining information for:
• Processing orders and providing services.
• Managing consultations and appointments.
• Maintaining business and financial records.
• Resolving complaints or disputes.
• Meeting legal, accounting or regulatory requirements.
• Protecting our legal rights and preventing fraud.
When information is no longer reasonably required, it may be deleted, securely disposed of or anonymized, subject to applicable legal requirements.
11. YOUR PRIVACY RIGHTS
Subject to applicable law, you may request:
• Access to certain personal information held by us.
• Correction of inaccurate or incomplete information.
• Deletion of personal information where legally applicable.
• Withdrawal of consent where processing is based on consent.
• Information regarding how your personal information is handled.
• Opt-out from promotional communications.
We may need to verify your identity before processing certain requests.
Some information may need to be retained where required by law or for legitimate business, security or dispute-resolution purposes.
12. MARKETING COMMUNICATIONS
If you have opted in to receive promotional communications from us, we may contact you through email, SMS, WhatsApp or other communication channels where applicable.
You may request to stop receiving promotional communications at any time where an opt-out facility is available.
Please note that service-related communications, such as order confirmations, delivery updates and appointment-related messages, may still be sent when necessary to provide the requested service.
13. THIRD-PARTY WEBSITES AND SERVICES
Our Website may contain links to or integrations with third-party websites and services.
These may include payment providers, shipping services, social media platforms, analytics services and other external services.
Third-party websites and services have their own privacy policies and terms. Sansaar Vaidya does not control the privacy practices of independent third parties.
We encourage you to review their privacy policies before providing personal information to them.
14. CHILDREN'S PRIVACY
Our Website is not intended to knowingly collect personal information from children without appropriate involvement of a parent or legal guardian.
If personal information is submitted by a child in circumstances where such collection is not permitted, we will take reasonable steps to address the situation in accordance with applicable law.
15. ACCURACY OF INFORMATION
You are responsible for providing accurate and up-to-date information when placing an order, submitting an enquiry or requesting a consultation.
If any information provided by you changes, you may contact us to request an appropriate correction.
16. PRIVACY CONCERNS AND REQUESTS
If you have any question, concern or request regarding this Privacy Policy or the way Sansaar Vaidya handles personal information, you may contact us.
Email: sansaarvaidya@gmail.com
Phone: +91 7973419058
Business Location:
Sansaar Vaidya Ayurvedic Centre
Ludhiana, Punjab, India
17. CHANGES TO THIS PRIVACY POLICY
Sansaar Vaidya may update this Privacy Policy from time to time to reflect changes in our Website, services, business practices, technology or applicable legal requirements.
Any updated version will be published on this page with a revised “Last Updated” date.
We encourage you to review this Privacy Policy periodically.
18. GOVERNING LAW
This Privacy Policy shall be interpreted in accordance with the applicable laws of India, subject to applicable statutory rights and legal requirements.
19. CONTACT US
For questions regarding this Privacy Policy, you can contact Sansaar Vaidya at:
Sansaar Vaidya Ayurvedic Centre
Ludhiana, Punjab, India
Email: sansaarvaidya@gmail.com
Phone: +91 7973419058